Heaven is not a biblical or spiritual plane of existence, it is more an extension of Earth that was separated from it millions of years ago. There is a kind of barrier between the two worlds, meaning they are not in the same dimension, but in similar places. People in Heaven are labeled as angels and evolved in a similar way to Humans. The only notable difference between the two species is that Angels tend to have more desaturated skin tones and have wing-like growths on their back, an adaptation in evolution to an infestation known as "ROT" that plagued heaven long ago
This barrier works as a stabilizer between the two worlds for millions of years, however in the late 90s, both angels and humans have learnt more about each world, and are constantly looking for ways to connect with each other.
While Heaven's curiosity is more research based, Earth's is more with the mindset that "They have resources we can use". While this is all happening Earth is in a very unstable state, with constant wars and conflicts.
The constant wars on Earth, and peace on Heaven causes a huge imbalance and eventually causes a surge of energy to go from Earth- Into the barrier and out into Heaven. This surge of energy births "Overseers" which are practically the Demons of this world. Overseers resemble many things, but all look "sculpted" as if made from some kind of organic stone. This adds another layer of disruption to the barrier, as now both worlds are in chaos- while the barrier is meant to keep things at a stable state of neutrality.
War on Earth and war In Heaven ultimately causes Heaven to collapse on the 1st January 2000. The Barrier starts to shatter causing whole shards of Heaven to collapse onto Earth, bit by bit. In around 3 hours 6 billion people died and the world is in shambles. Governments hold up for a few days after the collapse, as some major cities were not completely hit, but society is soon completely abandoned due to many factors.